Warranty Policy

1. Introduction & Consumer Guarantees Notice

1.1 About This Warranty

A Man and His Cave offers a voluntary warranty on our products in addition to the rights you already have under the Australian Consumer Law (ACL). The warranty coverage, exclusions, and procedures set out in this policy are offered in addition to — and do not limit or replace — your statutory rights.

1.2 Consumer Guarantees Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1.3 Our Approach

Where possible, we will resolve warranty issues by supplying replacement parts at our cost before requesting the product be returned under our back-to-base warranty. This parts-first approach is designed to resolve issues quickly and without the customer having to move large or heavy items.

 

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2. General Terms

The terms in this section apply to every product sold by A Man and His Cave. Product-specific sections (3–6) add to these terms and may include additional coverage, exclusions, or procedures for that product category.

2.1 Who is Covered

• This warranty applies to the original purchaser only and is non-transferable.

• Your rights under the Australian Consumer Law may still apply to second-hand purchases from businesses, regardless of this warranty.

2.2 When the Warranty Period Starts

The warranty period begins on the date the product is delivered in full (the date the final pallet, carton, or component arrives).

2.3 How to Lodge a Warranty Claim

Email help@amanandhiscave.com with:

• Your order number and the date the product was delivered

• A clear description of the issue

• Photos and/or video of the fault or damage — required for every claim

• Any relevant information about when and how the issue started

Response time: within 1 hour during business hours. Our business hours are Monday to Friday, 9:00 AM – 5:00 PM AEST/AEDT, excluding public holidays.

Photo and video requirements

Warranty claims cannot be assessed without clear supporting material:

• Photos of the fault, the product, and any components we ask to see

• Video of the fault in action — required for arcade machines and any product where the fault is only visible during operation (power-on issues, noises, intermittent faults, display issues)

• Additional photos or video on request — during diagnosis we often need to see specific parts, wiring, connections, or the environment the product is in. Customers are expected to cooperate with these requests so we can diagnose accurately

Many faults we see on arcade machines turn out to be simple causes — most often a plug or connector that worked loose during transit. The diagnostic photos we request allow us to identify these causes quickly and resolve the issue without unnecessary parts dispatch or return freight.

Failure to provide requested photos or video may delay your claim or, where diagnosis is not possible, may result in the claim being closed without resolution.

For transit damage claims, see Section 2.8 (Parcel Protect).

2.4 Our Approach — Parts First

Where a warranty issue can be resolved by supplying replacement parts, we will do so at our cost. This avoids the cost, delay, and risk of moving large or heavy products.

• Replacement parts are typically dispatched within 2–3 business days of the claim being confirmed, unless otherwise specified

• Where an installer visit is required in our installation regions (NSW, QLD, VIC), we will coordinate this alongside the parts dispatch

2.5 Repairs and Installer Availability

Where a repair is required beyond parts dispatch — whether in-home within our installation regions or at our repair base — the scheduling of repairs depends on the availability of our installers, handymen, and repair technicians.

• We cannot guarantee specific repair timeframes as these depend on installer availability in your region

• We will confirm the expected timing with you once the claim is approved

• Repairs will always be completed within a reasonable timeframe as required by Australian Consumer Law

2.6 How Warranty Issues Are Resolved

Warranty resolution depends on the product category:

Back-to-base — arcade and pinball machines only (see Section 3).

• Where parts-first does not resolve the issue and repair at our base is required, the customer is responsible for arranging and paying transport to our repair base

• After repair is complete, A Man and His Cave covers the freight cost to return the product to the customer

• Where the failure is a major failure under the ACL, or where return by the customer is not reasonable in the circumstances, we will cover the return freight to our base as well — consistent with your rights under the ACL

All other products (pool tables, kegerators, and products in Section 6) — not back-to-base.

• Warranty issues are resolved without the customer returning the product to our base

• The standard remedy is parts-first (Section 2.4). Where parts-first does not resolve the issue, A Man and His Cave will arrange the appropriate remedy — which may include a replacement unit, an in-home repair visit where available, or a refund — in line with your rights under the Australian Consumer Law

2.7 What is Not Covered

The following are excluded from warranty coverage across all products:

• Damage caused by misuse, abuse, tampering, or neglect

• Damage caused by unauthorised repair, modification, or disassembly

• Damage caused by environmental exposure (moisture, heat, outdoor use unless the product is rated for it)

• Damage caused by improper installation where installation was not performed by A Man and His Cave

• Cosmetic wear consistent with normal use

• Damage caused by electrical faults outside the product (power surges, incompatible power supply)

• Use in commercial, rental, or institutional environments where the intended use was not discussed with our sales team at the time of purchase

• Product-specific exclusions listed in Sections 3–6

2.8 Transit Damage, Loss, or Theft (Parcel Protect)

Transit damage, loss, and theft during delivery are not covered by this warranty — they are handled through Parcel Protect, which is automatically included on every order (no opt-in) and covers damage, loss, and theft for the full replacement cost including original shipping.

• To lodge a Parcel Protect claim, email help@amanandhiscave.com. Our Customer Service team will send you the claim link and walk you through the process

• Only the original purchaser can lodge a claim; refunds are paid to the purchaser

• Full claim process, evidence requirements (separate lists for damage and for loss/theft), resolution paths, and ACL fallback are set out in our Refund & Returns Policy (Section 3.1)

• Information provided for a Parcel Protect claim is handled under NTI Limited’s Privacy Policy, in accordance with the Privacy Act 1988 (Cth)

2.9 What Voids the Warranty

The warranty will not apply where:

• The product has been modified, disassembled, or repaired by anyone other than A Man and His Cave

• The product has been used outside the environment for which it is intended (for example, outdoor use of an indoor-rated product)

• Serial numbers or identifying marks have been removed or altered

• Proof of purchase cannot be provided

Nothing in this section limits your rights under the Australian Consumer Law.

 

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3. Arcade & Pinball Machines

3.1 Warranty Period

24 months back-to-base, starting from the date of delivery.

The general terms in Section 2 apply to all arcade and pinball warranty claims, including the parts-first approach (2.4), repair scheduling (2.5), and back-to-base procedure (2.6).

3.2 What is Covered

• Internal wiring and power systems

• Screen and display components

• Motherboards and game software

• Joysticks, buttons, and control panels (where the fault is not caused by misuse)

• Cabinet structure and internal mechanical components

3.3 What is Not Covered

In addition to the general exclusions in Section 2.7:

• Cosmetic damage, decals, artwork, glass, or surface finishes

• Damage caused by weather exposure or outdoor use

• Damage caused by liquid spillage into the machine

• Use in commercial, rental, or institutional environments where the intended use was not discussed with our sales team at the time of purchase

• Floor stock or demonstration units — see 3.6

3.4 Software Faults

Where a fault relates to the game software, operating system, or firmware, we reserve the right to resolve the issue through component repair, reconfiguration, or software update before treating the claim as a hardware warranty matter.

3.5 Before Lodging a Claim — Common Causes

A significant portion of arcade machine faults we see turn out to be simple causes that can be resolved without parts dispatch or repair. Please check the following before lodging a warranty claim:

• Power cable is connected and the outlet is working

• All internal plugs and cable connectors are seated firmly — a plug working loose during transit is one of the most common causes we see on newly delivered machines

• The machine is set to the correct input/display mode if applicable

• No circuit breaker or fuse has been tripped at the machine or the household power

When lodging a claim, we will request video of the fault and photos of the internal connections. Customer cooperation with these diagnostic requests is required (see Section 2.3).

3.6 Floor Stock and Demonstration Units

Floor stock or demonstration units may be sold with cosmetic issues. Any such issues will be disclosed at the time of purchase and are reflected in the reduced price.

• Disclosed cosmetic issues on floor stock or demonstration units are not covered under this warranty

• All other warranty coverage in Sections 2 and 3 continues to apply as normal to these units

3.7 Lodging a Claim

• Warranty claim: email help@amanandhiscave.com (see Section 2.3)

• Damage-in-transit, loss, or theft claim: email help@amanandhiscave.com — our Customer Service team will send you the Parcel Protect claim link and walk you through the process (see Section 2.8)

 

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4. Pool Tables

4.1 Warranty Period

24 months, starting from the date of delivery. See Section 2.6 for how issues are resolved.

Where A Man and His Cave installed the table, our installation work is separately warranted for 12 months from the date of installation against defects in installation workmanship (for example, levelling issues caused by our install, cushion fitment, cloth tensioning performed by our team).

Installation sign-off record

At the completion of every AMHC pool table installation, the customer is asked to sign an installation satisfaction form and our installer takes photos of the completed install. The signed form and these photos are the governing record of the condition, level, cloth, and presentation of the table at handover.

• Customers are expected to inspect the table thoroughly before signing — any concerns must be raised with the installer on site so they can be addressed at the time

• Installation workmanship warranty claims (levelling, cushion fitment, cloth tensioning at install) are assessed against the signed form and the handover photos. Issues not raised at sign-off and not visible in the photos may not be covered under this installation warranty path

• Faults that develop after installation (manufacturing defects in the table itself, or workmanship issues that arise later) continue to be covered under the ordinary pool table warranty in this Section 4, subject to the signed-off starting condition

• The signed form and photos do not limit your rights under the Australian Consumer Law

See also Refund & Returns Policy, Section 4.1, for the installation sign-off process.

The general terms in Section 2 apply to all pool table warranty claims.

4.2 What is Covered

• Solid oak timber frames

• Slate playing surfaces (see 4.3 on slate edges)

• Structural joints and bracing

• Cushions and cushion rubber against manufacturing defects

4.3 Slate Edges

Consistent with our approach to transit damage (see Refund & Returns Policy, Section 4.2), cracks to the edges or underside of slate panels — specifically, areas that are covered by cushions after installation or sit within the putty line between slate sections — are not covered under warranty. These areas do not affect the playing surface or the structural integrity of the table once installed.

Cracks to the play field (the exposed playing surface) are covered under warranty where they arise from a manufacturing defect.

4.4 Cloth

Cloth is assessed at the sole discretion of A Man and His Cave’s master installer on the same terms set out in the Refund & Returns Policy (Section 4.4).

• Fluff and pilling in the first few weeks of use is a normal characteristic of new pool table cloth and is not covered

• General wear consistent with the age of the table and its use is not covered

• Clear manufacturing defects in the cloth are covered

• Damage caused by spills, pets, sharp objects, improper maintenance, or misuse is not covered

4.5 What is Not Covered

In addition to the general exclusions in Section 2.7:

• Pockets — natural wear items beyond any manufacturing defect

• Damage caused by moisture or heat exposure

• Damage caused by improper assembly where assembly was not performed by A Man and His Cave

• Damage caused by attempted DIY repairs or levelling adjustments

• Use in commercial, rental, or institutional environments where the intended use was not discussed with our sales team at the time of purchase

• Issues arising from installation performed by a non-AMHC installer (see Refund & Returns Policy, Section 4.1)

4.6 Lodging a Claim

• Warranty claim: email help@amanandhiscave.com (see Section 2.3)

• Damage-in-transit, loss, or theft claim: email help@amanandhiscave.com — our Customer Service team will send you the Parcel Protect claim link and walk you through the process (see Section 2.8)

 

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5. Kegerators

5.1 Warranty Period

12 months, starting from the date of delivery. Kegerators are not back-to-base — see Section 2.6 for how issues are resolved.

A Man and His Cave does not provide kegerator installation as a service. Customers are responsible for installing and commissioning the unit correctly — see 5.4 for maintenance and care requirements that affect warranty coverage.

The general terms in Section 2 apply to all kegerator warranty claims.

5.2 What is Covered

• Compressor and cooling unit

• Digital controller and thermostat

• Internal fans, wiring, and seals

• Lighting and power supply

• Cabinet structure

5.3 What is Not Covered

In addition to the general exclusions in Section 2.7:

• Damage caused by improper installation, including incorrect CO₂ regulator setup, overfilling of kegs, or use of non-recommended gas pressure

• Outdoor or unprotected use

• Damage caused by dirty beer lines, neglected taps, or failure to clean the unit as recommended

• Damage caused by electrical surges, incompatible power supply, or use outside the rated voltage

• Cosmetic blemishes, dents, or surface marks that do not affect the function of the unit

• Use in commercial, rental, or institutional environments where the intended use was not discussed with our sales team at the time of purchase

• Beer wastage, keg contents, or consequential loss of product — these are the customer’s responsibility

5.4 Maintenance and Care

The kegerator warranty assumes the unit is maintained in accordance with the care instructions provided with the product, including regular cleaning of beer lines and taps, and proper CO₂ setup. Failure to follow care instructions may void coverage for related faults.

CO₂ bottle use:

• CO₂ bottles must be turned off at the bottle itself after each use. Leaving the bottle open continuously is not intended use and will lead to gas loss, seal wear, and incorrect pressure behaviour in the unit

• A common warranty enquiry turns out to be gas loss from a bottle left open — this is not a fault with the unit

5.5 Before Lodging a Claim — Common Causes

A number of issues reported as faults on kegerators are commonly caused by setup or use issues rather than a defect in the unit. Please check the following before lodging a warranty claim:

• CO₂ bottle is turned off at the bottle when not in use (see 5.4)

• CO₂ regulator is set to the correct pressure for your beer and keg type

• Power supply is connected, the unit is switched on, and the power outlet is working

• Beer lines and taps have been cleaned in line with the care instructions

• The unit is installed on a level surface with adequate ventilation

If you have checked the above and the issue persists, lodge a claim per 5.6 with photos and video where applicable.

5.6 Lodging a Claim

• Warranty claim: email help@amanandhiscave.com (see Section 2.3)

• Damage-in-transit, loss, or theft claim: email help@amanandhiscave.com — our Customer Service team will send you the Parcel Protect claim link and walk you through the process (see Section 2.8)

 

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6. All Other Products

This section covers all products sold by A Man and His Cave that are not addressed in Sections 3–5. This includes:

• Bar fridges (branded and unbranded)

• LED signage and bar signs

• Neon signage

• V8 tables and other display furniture

• Bar furniture (stools, bar tables, bar counters, shelving)

• Man cave décor and accessories (wall art, mats, memorabilia displays)

• Any other product in the A Man and His Cave range not specifically covered by Sections 3–5

6.1 Warranty Period

12 months, starting from the date of delivery. Products in this category are not back-to-base — see Section 2.6 for how issues are resolved.

The general terms in Section 2 apply to all products in this category.

6.2 What is Covered

• Bar fridges — compressor and cooling unit, thermostat and controls, internal lighting, door seals and hinges, cabinet structure

• Bar furniture (stools, bar tables, bar counters, shelving) — structural integrity of the frame, base, and supports; upholstery against manufacturing defects

• LED signage and bar signs — LED modules, power supply, and driver components

• Neon signage — neon tubes against manufacturing defects; transformers and power components

• V8 tables and display furniture — structural frame, surface, and fittings against manufacturing defects

• Man cave décor and accessories — against manufacturing defects

6.3 What is Not Covered

In addition to the general exclusions in Section 2.7:

• Accidental damage, including dropped items, knocks, and impact damage

• Environmental exposure — including extreme heat, water damage, and UV exposure beyond normal indoor conditions

• General wear and tear consistent with the age and use of the product

• Cosmetic issues such as finish wear, fabric pilling, or surface marks from normal use

• Use in commercial, rental, or institutional environments where the intended use was not discussed with our sales team at the time of purchase

• Damage caused by incompatible power supply or electrical faults outside the product

6.4 Parts-First Approach

Given the nature of products in this category, most warranty issues can be resolved by parts dispatch (replacement LED modules, furniture fittings, transformer units, etc.) without the customer needing to return the full product. See Section 2.4 for parts dispatch timing.

6.5 Lodging a Claim

• Warranty claim: email help@amanandhiscave.com (see Section 2.3)

• Damage-in-transit, loss, or theft claim: email help@amanandhiscave.com — our Customer Service team will send you the Parcel Protect claim link and walk you through the process (see Section 2.8)