Warranty

Warranty Policy

Last Updated: 14/05/25

At A Man & His Cave, we take pride in offering only premium, long-lasting products — and we back that with clear, reliable warranty coverage. From arcade machines to pool tables and everything in between, we’re here to ensure your man cave gear is supported long after delivery.

Our warranty policy is a voluntary warranty offered in addition to the rights you already have under the Australian Consumer Law (ACL). All of our products come with guarantees that cannot be excluded under Australian law.

Consumer Guarantees Notice:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Wherever possible, A Man & His Cave will first attempt to resolve any issue by supplying spare or replacement parts, at the benefit of the customer, before requesting the product be returned under our back-to-base warranty.

Arcade & Pinball Machines

Warranty Period: 24 Months (Back-to-Base)
Read our Terms of Service page for more info.

What’s Covered:

  • Internal wiring and power systems

  • Screen and display components

  • Motherboards and game software

  • Joysticks, buttons, and control panels (excluding misuse)

What’s Not Covered:

  • Misuse, abuse, tampering, or improper care

  • Weather exposure or outdoor use

  • Cosmetic damage, decals, artwork, or glass

  • Transport damage not handled by our team – this is covered by Parcel Protect, Australia's leading logistics insurance provider

  • Use in commercial, rental, or institutional environments (unless previously approved)

  • Floor stock or demonstration units (unless structurally defective)

  • Installation or labour costs in non-residential setups

Software Issues: We reserve the right to resolve software faults through component repair or reconfiguration.

Return & Repair Terms:
This warranty is Back-to-Base. Where issues can reasonably be resolved via remote support or spare part supply, customers who choose to return the product will bear the cost of freight.
However, under ACL, if the failure is major or if return is not reasonable, we will cover return freight costs.
Read our Terms of Service page for more info.

To Lodge a Warranty Claim: claims@amanandhiscave.com
To Lodge a Damage-in-Transit Claim: [Submit claim here]

Pool Tables

Warranty Period: 24 Months (Back-to-Base)
Read our Terms of Service page for more info.

What’s Covered:

  • Solid oak timber frames

  • Slate playing surfaces

  • Structural joints and bracing

What’s Not Covered:

  • Cloth and pockets (natural wear-and-tear items)

  • Moisture or heat exposure

  • Accidental damage, improper assembly, or neglect

  • Outdoor use or weather exposure

  • Transport damage not handled by our team – covered by Parcel Protect

  • Commercial or rental use (unless previously approved)

Return & Repair Terms:
Our team will attempt to resolve faults using parts or support instructions. If a return is initiated without following these steps, return freight will be at the customer’s expense — unless the failure is major or the return is deemed unreasonable under ACL.
Read our Terms of Service page for more info.

To Lodge a Warranty Claim: help@amanandhiscave.com
To Lodge a Damage-in-Transit Claim: Submit claim here

Kegerators

Warranty Period: 12 Months (Back-to-Base)
Read our Terms of Service page for more info.

What’s Covered:

  • Compressor and cooling unit

  • Digital controller and thermostat

  • Internal fans, wiring, and seals

  • Lighting, power supply, and cabinet structure

What’s Not Covered:

  • Improper installation or misuse (e.g. overfilling kegs, incorrect CO₂ setup)

  • Outdoor or unprotected use

  • Beer spillage or keg wastage – customer responsibility

  • Dirty lines, tap neglect, or failure to clean

  • Commercial use (unless previously agreed in writing)

  • Electrical surges or incompatible power

  • Cosmetic blemishes or dents not affecting function

  • Transport damage not handled by our team – covered by Parcel Protect

Return & Repair Terms:
Back-to-Base applies for minor issues. Where spare parts or remote support can resolve the issue, customers are encouraged to use these channels first.
If the issue is deemed major or return unreasonable under ACL, return freight will be covered by A Man & His Cave.
Read our Terms of Service page for more info.

To Lodge a Warranty Claim: help@amanandhiscave.com
To Lodge a Damage-in-Transit Claim: Submit claim here

All Other Products

Warranty Period: 12 Months (Back-to-Base)
Read our Terms of Service page for more info.

What’s Covered:

  • Bar furniture

  • LED and neon signage

  • Man cave décor and accessories

What’s Not Covered:

  • Accidental damage, misuse, or neglect

  • Environmental exposure (e.g. extreme heat, water damage)

  • Commercial use (unless previously approved)

  • Transport damage not handled by our team – covered by Parcel Protect

Repair Policy:
We reserve the right to resolve faults via spare part supply where practical. In cases of major failure or unreasonable return requirements, ACL rights will apply and return costs will be covered by us.
Read our Terms of Service page for more info.

To Lodge a Warranty Claim: help@amanandhiscave.com
To Lodge a Damage-in-Transit Claim: Submit claim here

General Terms (Applicable to All Products)

  • All warranties apply to the original purchaser only and are non-transferable. However, consumer guarantees under ACL may still apply in second-hand purchases from businesses.

  • All warranties are Back-to-Base, unless otherwise stated.
    Read our Terms of Service page for more info.

  • A Man & His Cave will always attempt to provide spare parts and support before requesting a return.

  • Customers who return products without using our recommended support methods may be responsible for return freight.

  • If the fault is major, or a return is deemed unreasonable, we will cover the return costs in accordance with ACL.

  • All repairs or replacements will be completed within a reasonable timeframe as required by Australian Consumer Law.

  • Transport damage not handled by our team is covered under Parcel Protect, Australia’s most trusted logistics insurance provider.