Our policy lasts 14 days. (except for made to order items - V8 Coffee Tables, Custom Furniture & Neon Signs, Custom Arcade Machines & Custom Fridges - which is 14 days from date of dispatch) If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
All claims for credit must be placed within 14 Days of receipt of merchandise. Our unique return policy means that if the client has made the wrong decision in regard to size, noise, suitability or aesthetics they can receive a refund on the purchase price (less return freight and a re-stocking fee of 10% if goods are in original packaging). If goods have been un-boxed and are otherwise as new a restocking fee of 20% plus return freight will be incurred. An error will only cost you a portion of the purchase, most companies offer no return or refund.
Ordering On Backorder:
Our backorder dates are the most accurate representation of re-stock dates for incoming shipments, made available so that customers can first preference for the next shipment. 95% of the time, these dates are accurate, and we can dispatch items in the time frames listed. However, if further delays are to occur, we will inform you immediately.
All claims for units damaged in transit or short delivered must be received within 24 Hrs of receiving delivery, we understand that you may sign for a unit not knowing that it may be damaged inside the box, we need you to check this as soon as your order is received because for us to lodge a claim with our courier we only have a small window of opportunity.
All returned merchandise must be received by A Man & His Cave in saleable condition, unless the merchandise is found to be defective from new, or we have arranged pick up for reasons like wrong item, 14 day return policy enforcement or damaged already. We will always make return an easy process but we need clients help in ensuring they follow the special return requirements.
You as the consumer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to it's original condition. please be aware there where repair is not economically viable no refund will be made.
Pool Tables Damages:
Any cosmetic (such as tiny chips, uneven painting, discoloration, etc) or missing parts issues will be resolved by a replacement. Hence, a full refund will not be provided for any cosmetic issues or missing parts. However, our Customer Service Department may, at their discretion, decide to offer a partial refund as a compensation. The replacement will be offered within 60 days of purchase. Any replacement claim after 60 days may probably incur surcharge.
Pool Table Returns:
If a customer wishes to return a pool table due to any cosmetic (such as tiny chips, uneven painting, discoloration, etc), missing parts or change of mind and they're located out of the Sydney, Melbourne or Brisbane metro areas then the return freight will be covered by the customer in addition to a 10% restocking fee.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If the customer has received the product in the condition as promised and they wish to have it returned a refund will be issues but they will incur the costs of the return freight.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and await information on where to send your product.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective or damaged.
To return your product, you should email at firstname.lastname@example.org and await information on where to send your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All products are covered by 12 months warranty unless specifically stated otherwise or additional warranty has been purchased.
Pool Table Warranty:
This warranty policy is only valid for use of the product for home. If you want to use the product for commercial purposes, this warranty is inapplicable and please contact us for more commercial model options and advise related warranty policy.