Returns and Refunds: Procedure and Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@amanandhiscave.com to confirm the correct return address.

If you cannot organise freight back yourself, A Man & His Cave can arrange return shipping, but the cost will be deducted from your refund if accepted. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at help@amanandhiscave.com.

1.0 Leaks and/or Lost Product

All gear supplied by A Man & His Cave must be tested thoroughly before use and maintained correctly over time. A Man & His Cave is not responsible for lost beer, beverages, liquid, gas, or other consumables caused by leaks or faulty items. It is the responsibility of the installer to ensure all hose joins, taps, seals, kegerators, and other gear are thoroughly checked before leaving the system unattended or under pressure. Regular maintenance is required, including periodic seal replacements. If these checks have not been done and you are unsure whether everything is airtight, do not leave the equipment unattended or under pressure.

2.0 Return for Refund - 14-Day Return Policy - Non-Defective Items

2.1 Incorrect Purchase or Change of Mind
If you return a product because you incorrectly purchased it or no longer need it, you may send it back for a refund, excluding shipping costs. Processing time for these refunds is typically 2 business days from receipt.

2.2 Condition of Returned Items
The product must be in new, saleable condition and must not be used or damaged. It must also be in its original, unopened packaging to be eligible for return.

2.3 Return Shipping Costs
The customer is responsible for covering the return shipping costs.

2.4 Non-Refundable Shipping Costs
The original cost of shipping is non-refundable, as it is an expense that has already been incurred.

2.5 Restocking Fees
Refunds for changes of mind regarding size, noise level, suitability, or aesthetics will be issued minus return freight costs and a restocking fee of 10% (if returned in its original packaging) or 20% (if unboxed). A Man & His Cave reserves the right to deduct additional funds if the returned item is not in a resalable condition.

2.6 Custom Items
Custom items (e.g., V8 coffee tables, arcade machines, custom-branded fridges, neon signs, or any made-to-order items) are non-refundable. If a custom item is defective or damaged, we reserve the right to provide a replacement rather than a refund.

2.7 Consumable Products
Returns for consumable products are not accepted. This includes kegs and other perishable ingredients that cannot be resold.

2.8 Cancellation of Back-Ordered Items
Cancelling a back-ordered product (a product ordered specifically for you) will incur a 10% cancellation fee.

2.9 Non-Compliance with Return Conditions
If any of the above conditions are not met, A Man & His Cave reserves the right to reject the return, return the item back to the customer, or negotiate a partial refund (restocking fee).

3.0 Faulty Product or Product Not as Described

3.1 Reporting Faulty or Damaged Products
If you receive an order that is faulty, damaged, or of poor craftsmanship, you must contact A Man & His Cave via email or phone as soon as possible.

3.2 Faulty Product Claims

3.2.1 Claims within the first 7 days: If a product is found to be faulty within 7 days of receipt and A Man & His Cave is notified, you can return it for a full refund, excluding shipping costs.
3.2.2 Damage in transit (must be reported within 48 hours): If an item is damaged during shipping, you must report it within 48 hours. You will then have the option to receive a replacement product or partial compensation at A Man & His Cave’s discretion.
3.2.3 Glassware damage in transit (must be reported within 48 hours): If glassware arrives broken, you must report it within 48 hours. We will refund the cost of the broken glass item(s), excluding freight costs.
3.2.4 Sending replacement parts: If the issue can be resolved by sending out replacement parts, A Man & His Cave will offer this as a first option.
3.2.5 Keeping the product at a discount: If you choose to keep the item in its current condition, A Man & His Cave will offer a discount to compensate.
3.2.6 Claims after 7 days: If a fault is found after 7 days, the product must be returned for assessment. If a minor fault is identified, A Man & His Cave will decide whether to repair, refund, or replace the item. Major faults will be handled on a case-by-case basis.
3.2.7 Refunds or replacements will only be issued once the returned product has been received and assessed.

3.3 Waiving of Rights for Continued Use
If you continue using a defective item after discovering the fault, you waive your right to a refund or replacement.

4.0 Pickups and Postage

4.1 Return of Picked-Up Items
If you picked up an item from A Man & His Cave, you must return it in person to initiate a return.

4.2 Warranty and Service Claims
Warranty and service claims must follow the original delivery method. If you picked up the item, you must return it in person. If the item was shipped, we can arrange return shipping.

4.3 Return Packaging
If an item must be posted back, A Man & His Cave will cover shipping costs, but the customer must adequately package the item to prevent damage.

4.4 Responsibility for Packaging Damage
If an item is returned with inadequate packaging and is damaged in transit, A Man & His Cave will not be responsible for the damage.

5.0 Missing or Incorrect Items in Your Order

5.1 Reporting Missing or Incorrect Items
If your order is missing items or contains incorrect products, you must notify A Man & His Cave via email within 7 days of receipt.

5.2 Evidence for Claims
Photographic evidence of the incorrect item, shipping labels, and the packing slip may be required.

5.3 CCTV Verification
Our warehouse has CCTV monitoring, and we will review footage to verify claims of missing or incorrect items.

5.4 Notification Deadline
A Man & His Cave will not replace missing goods if the 7-day notification period has passed.

POOL TABLES

6.1 Spare Pool Table Parts
We reserve the right to repair any table by sending a spare part where it has been deemed necessary by either our Pool Table Installer or Customer Service Team.

6.2 Non-Visible Component Damage
Replacement parts will not be provided for any component of the pool table where damages have occurred in places that will not be visible once the pool table is fully erected. Examples include the edges of the slate where cushions cover the slate edge, chips in the slate where putty or bog can fill the slate, the top of the frame, the top of the legs, and any other component that our customer service team can confirm will not be visible when the pool table is fully installed.

6.3 Pool Table Cloth Characteristics
Our premium thick pool table cloth is designed for durability and high performance. Due to its nature, small frays, minor lumps, and marks may occur. These are standard for premium cloth and do not affect gameplay. As such, they do not warrant a replacement or refund. Regular brushing and maintenance will help manage these natural characteristics.

6.4 Slate Surface Conditions
Slate does have the possibility to arrive with chips and slight cracks. Slate does not need to be replaced if the mentioned damages occur on the joints or where the cushions will cover or where it can be filled and fixed with putty. If this is not a viable solution (as determined by our professional pool table installer), then we will send out a new slate to you.

6.5 Shipping and Delivery Timeframes
Our pool tables are sent in two separate labels, so it is not uncommon for parts to come separately. We will be unable to action any investigation until it has been 2 business days from receiving the first parcel, and we will not send out a replacement part until it has been 10 business days from the last scanning event.

6.6 Professional Installation Policy
All customers must follow the official installation video when assembling their pool table. Failure to adhere to the provided installation steps may result in perceived defects that are due to incorrect assembly rather than actual manufacturing faults. Customers with a trade background should not rely on prior experience alone but must follow the step-by-step video instructions. Our professional installer, who has assembled thousands of tables, has confirmed that proper installation following these guidelines ensures optimal results. A Man & His Cave is not responsible for issues arising from failure to follow the installation video correctly. Our pool tables can be installed by anyone who follows our installation video correctly. Our professional installer, has never encountered an issue when following the proper steps with the provided components.

6.7 No Refunds for Minor Variations
Refunds or replacement parts will not be provided for irregular or uneven frame heights, as minor variations are unavoidable in manufacturing and do not impact gameplay. Please follow the full installation video carefully to see how to adjust the entire table as a whole before reporting any issues.