Returns and Refunds: Procedure and Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@amanandhiscave.com to confirm the correct return address.

If you cannot organise freight back yourself, A Man & His Cave can organise return shipping back but it will come out of your refund if accepted. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@amanandhiscave.com

1.0 - Leaks and/or Lost Product

All gear supplied by A Man & His Cave must be tested thoroughly before use and maintained correctly over time. A Man & His Cave is not responsible for lost beer, beverages, liquid, gas or other consumables caused by leaks or faulty items. It is the job of the installer to thoroughly check hose joins, taps, seals, kegerators and all other corresponding gear before leaving the system unattended or under pressure. All beer systems require maintenance and require periodic seal replacements etc. It is the user's ongoing role to make sure all fittings and fixtures are working correctly and maintain a good seal. If these checks have not been done properly and you are unsure whether everything is airtight, then please do not leave the equipment unattended or under pressure.

2.0 - Return for Refund - 14-Day Return Policy - Non-Defective Items

2.1 If you return the product to us because you have incorrectly purchased or simply did not need the product, you can send it back to A Man & His Cave for a refund, less shipping. Normal processing times for these are 2 business days from receipt during normal periods.

2.2 The product must be returned in new, saleable condition and must not be used or abused. Also, it must be in its original packaging/unopened to be accepted.

2.3 The customer must pay the cost of the postage back to us.

2.4 The customer accepts that the original cost of postage has been spent and is non-refundable as it is not recoverable.

2.5 Refunds are available for incorrect decisions regarding size, noise, suitability, or aesthetics, minus return freight and a restocking fee (10% if in original packaging, 20% if unboxed). A Man & His Cave reserves the right to hold further funds if returned item/s is not in sellable condition

2.6 Custom items (e.g., V8 coffee tables, arcade machines, custom branded fridges, neon signs, or any customised items that are made to order) are not able to be refunded, if defective or damaged, we reserve the right to offer a replacement.

2.7 Returns cannot be accepted for consumables due to their inherent perishable nature. This applies to kegs and other ingredients that cannot be resold upon being returned.

2.8 Cancelling a back-ordered product (an order that has been ordered specifically for the customer) will incur a 10% charge to cancel this order.

2.9 If any of the above conditions are not satisfied, A Man & His Cave reserves the right to not accept the return and return the items back to the customer or negotiate a partial refund (restocking fee).

3.0 - Faulty Product or Product not as Described

3.1 In the event you have received an order from A Man & His Cave

and it is not as it should be due to damage, poor quality, poor craftsmanship or otherwise, please contact A Man & His Cave through the official channels (email or phone) to make us aware as soon as possible.

3.2 Claims for the above will be handled as follows:

3.2.1 Claims of faults within The First 7 Days: If a fault in the product has been identified within 7 days of receiving the goods and A Man & His Cave is made aware, the customer will be given the option to return to A Man & His Cave for a full refund on the product(s) excluding freight.

3.2.2 Damage in transit - Must be Reported in 48hrs: If an item is damaged in transit, A Man & His Cave must be made aware within 48 hours of receiving the goods. The customer will then have the option to return product to A Man & His Cave for a replacement product(s) or accept partial compensation at A Man & His Cave's discretion. This applies to both wholesale account holders and normal retail customers.

3.2.3 Glassware Damage in transit - Must be Reported in 48hrs: If one or more glass items break in transit, A Man & His Cave must be made aware within 48 hours of receiving the goods. The customer will be refunded the price of the glass item(s) excluding freight. This applies to both wholesale account holders and normal retail customers.

3.2.4 Sending Replacement Parts: If the issue can be resolved by sending out replacement parts for the customer to resolve remotely, A Man & His Cave would normally prefer this and offer this as an option.

3.2.5 Keep as-is at a Discount: If the customer is happy to keep the product as is, A Man & His Cave will offer the customer a discount to keep the goods. The amount is normally calculated with reference to the costs and losses associated in returning the item and what will adequately resolve the situation to the customer's satisfaction.

3.2.6 Returns After 7 Days: If the fault in the product has been identified after 7 days, the product will need to be returned to A Man & His Cave Distribution for assessment. A Man & His Cave will assess the product in two business days (48 hours) for minor or major faults and will at their discretion make a decision to either repair, refund or replace the product if a minor fault is found. Major faults will be handled slightly differently on a case-by-case basis. If no fault can be replicated or identified, A Man & His Cave will proceed under section 5.4.

3.2.7 Refunds / Replacements: Refunds or replacements will only be issued once goods have been returned and received by our warehouse and assessed to be non-repairable. We cannot refund goods/or send replacement goods until the product being refunded/replaced has been received by our warehouse in good order.

3.3 Please note, if you persist and use a perishable or item after the defect becomes apparent, you waive your rights under these terms and conditions and accept the items as they are. We cannot return for either refund or replacement of such items, including but not limited to hardware and consumables, such as grain (e.g., not milled or measured correctly).

4.0 Pickups / Postage

4.1 If the item was picked up from A Man & His Cave then to get a return the goods need to be dropped back off to A Man & His Cave.

4.2 Warranty and service need to be delivered in the same manner as the order it was purchased on. I.e., If you have an item that was collected from us via customer pickup, you need to bring the item back as we cannot offer postage to facilitate the return. If you originally had it posted to you, we can make arrangements for it to be posted/couriered back.

4.3 In the event we need to get an item posted back, A Man & His Cave will take care of the delivery costs and bookings, but will require the customer to adequately package the item. For small items, they should be dropped in a post box or at the Australia Post office.

4.4 Please package all items to be returned as best as possible. If there is damage to items due to poor packaging, this will not be borne by A Man & His Cave.

5.0 Missing or Incorrect Items from Your Order

5.1 In the event that your order is missing items or has incorrect items, A Man & His Cave requires written notification (via email) within 7 days of the order being received.

5.2 Photographic evidence of the incorrect item, shipping labels, and marked picking slip may be required.

5.3 We conduct a forensic review of our picking and packing CCTV footage to verify any and all claims of missing and incorrect items packed.

5.4 Please ensure that your order is checked as soon as it is received, as A Man & His Cave will not be able to replace missing goods if the notification period has passed.

5.5 Items will be sent via the most affordable shipping method for the customer. For example, if Hunter Express is the most affordable courier, this will be the price quoted to customers at checkout. If customers would like a specific courier, this will need to be requested and paid for before the order is dispatched.