Refund policy

1. General Returns

This policy explains how returns work for items purchased from A Man and His Cave. The process differs depending on the reason for your return:

Change of mind — see Section 2
Faulty, damaged, lost, or stolen items — see Section 3
Missing or incorrect items — see Section 5

Before sending anything back, please contact us at help@amanandhiscave.com so we can confirm the right address and the information we’ll need. This helps us process your return faster.

We’ll always need proof of purchase (your order confirmation or receipt) and, where relevant, proof of the issue (clear photos and/or video of the fault, damage, or missing/incorrect item).

Nothing in this policy limits your rights under the Australian Consumer Law.

2. Change of Mind Returns

2.1 Eligibility

We accept change-of-mind returns only where all of the following conditions are met:

The return is requested within 30 days of the date your order is delivered in full (i.e. the date the final pallet or carton arrives).
Pre-approval has been obtained from our Customer Service team before the item is sent back (see 2.6).
The item and its packaging arrive at our warehouse in fully resalable condition (see Section 6.6 for the full definition).

If any condition is not met, we reserve the right to decline the return.

2.2 Products Not Eligible for Change of Mind

The following products cannot be returned or refunded under change of mind — this includes cancellations prompted by a courier delay or a split shipment (see 2.7). Your rights under the Australian Consumer Law still apply if these products are faulty, damaged, or not as described:

Custom or made-to-order items (including branded fridges, neon signs, V8 tables, and custom arcade machines)
Consumables (including alcohol kegs and perishable items)

2.3 Return Freight and Risk

Return freight is the customer’s responsibility. You may:

Arrange and pay for the return yourself, using a courier of your choice, or
Request that we arrange the return freight for you, in which case the cost will be deducted from your refund

In both cases:

You are responsible for packaging the item securely for transit
The item remains your responsibility until it is received and accepted at our warehouse
We are not liable for items damaged, lost, or delayed in return transit
If the item arrives at our warehouse damaged, it will be treated as failing inspection (see 2.4)

2.4 Warehouse Inspection

Every returned item is inspected on arrival. Your refund is not finalised until inspection is complete.

Inspection turnaround: Typically within 3 business days of the item being received at our warehouse. During sale periods or other high-volume times, inspections may take longer — we will update you if your return is affected.

If the return passes inspection: We process your refund per Section 2.5.

If the return fails inspection: We will contact you within 2 business days with the inspection outcome and your options:

We return the item to you at your cost, or
You accept a reduced refund reflecting the item’s current resalable value, or
Where applicable, we dispose of the item with your written agreement (no refund payable)

Items not claimed within 14 days of our notification will be disposed of at our discretion, with no refund payable.

2.5 Fees and Refund

The following deductions apply to all approved change-of-mind refunds:

Restocking fee:

15% of the item price where the goods have already been dispatched from our warehouse
5% of the item price where the goods have not yet been dispatched — this covers order handling, payment processing, and stock allocation already performed

Original shipping fees paid at the time of order (non-refundable, where shipping was charged)
Additional deductions may apply where inspection identifies the item or packaging is not in fully resalable condition

Refunds are processed to the original payment method:

Shopify and card payments: within 1–3 business days of refund approval (subject to your bank’s processing time)
Bank transfers: within 1–3 business days of refund approval (subject to your bank’s processing time)

2.6 How to Request a Change-of-Mind Return

Email help@amanandhiscave.com within 30 days of full delivery
Include your order number, the item you wish to return, and your reason
We will respond within 1 business days with return instructions and the correct return address
Items sent without prior approval will not be accepted and will be returned to you at your cost or disposed of if unclaimed

2.7 Courier Delays and Split Shipments

A Man and His Cave ships via external courier and freight partners. Once an order has left our warehouse, the delivery timeframe and any pickup, handover, or depot-to-depot movements are controlled by the carrier, not by us.

Where a customer wishes to cancel an order for either of the following reasons, the cancellation is treated as a change-of-mind return under this Section 2:

Courier transit delays — delays in delivery timeframes caused by the carrier, weather, depot congestion, regional service disruption, or other logistics issues outside our control; or
Split shipments or staged deliveries — where components of an order are dispatched or delivered on separate days, or where an additional part is still in transit from the carrier, and the customer no longer wishes to wait

The standard change-of-mind terms apply to these cancellations:

Restocking fee per 2.5 (5% if the goods have not yet been dispatched, 15% if they have)
Original shipping fees non-refundable where shipping was charged
Customer-paid return freight on any item already delivered
Resalable-condition required on arrival at our warehouse (see Section 6.6)

Custom or made-to-order items cancelled during a courier delay or split shipment are not refundable — see 2.2. This includes (but not limited too) branded fridges, neon signs, V8 tables, and custom arcade machines.

Where a carrier formally declares the freight lost in transit, the situation moves from a courier delay to a lost-freight claim. At that point, A Man and His Cave will work with the customer and carrier (via Parcel Protect or the relevant claim path) on replacement, redelivery, or refund — see Section 3.1 and the Parcel Protect process. Restocking fees do not apply to a lost-in-transit resolution.

We treat cancellations due to carrier delays and staged deliveries as change of mind because carrier transit timeframes are a normal feature of freight logistics on large, palletised goods — not a defect or an error on our part.

Nothing in this section limits your rights under the Australian Consumer Law.

3. Faulty, Damaged, Lost, or Stolen Products

This section covers products that arrive damaged in transit, are lost or stolen during delivery, or develop a fault during use. Manufacturing defects discovered outside the transit window are handled under our Warranty Policy.

Nothing in this section limits your rights under the Australian Consumer Law.

3.1 Transit Damage, Loss, or Theft

Parcel Protect is automatically included on every order. All products sold by A Man and His Cave are covered by Parcel Protect for accidental damage, loss, or theft that occurs during delivery — by road, rail, boat, or air — no opt-in is required. Coverage is for the full replacement cost, including original shipping.

Who can claim: Only the original purchaser can lodge a claim. Where a refund is payable, it is made to the purchaser.

How to lodge a claim:

Email help@amanandhiscave.com with your order number and a description of the issue
Our Customer Service team will send you the claim link and walk you through the Parcel Protect process
Have your order number and the email address used to place the order ready

Evidence required — damaged items:

Photos of the whole item from all sides
Close-up photos of the damage
Photos of the external packaging and box
Photos of the shipping labels
Keep the damaged item and all original packaging until the claim is resolved

Evidence required — lost or stolen items:

Tracking emails from the courier
A copy of the police report (for theft)
Any security camera footage if available
Any other supporting documents or emails relevant to the delivery

How claims are resolved: Where a claim is accepted under Parcel Protect, the settlement is either:

Resupply with a new item (where stock is available), or
Refund of the order (where stock is not available)

Our own parts-first, repair, or compensation-to-keep options (see 3.4) may be offered alongside or in place of a Parcel Protect claim, depending on the nature of the issue.

Timeliness matters. Lodge your claim as soon as possible after delivery. Delays in lodging may limit the options available under Parcel Protect — in some cases only a partial resolution will be possible.

If a Parcel Protect claim is unsuccessful, the matter is not simply closed — A Man and His Cave will review the claim in line with our obligations under the Australian Consumer Law and work with you on an appropriate resolution. Where the ACL applies (for example, the goods were not of acceptable quality on arrival), your statutory rights continue to apply regardless of the Parcel Protect outcome.

Privacy: Information provided as part of a Parcel Protect claim is handled under NTI Limited’s Privacy Policy, in accordance with the Privacy Act 1988 (Cth).

3.2 Faults Developed in Use

If a product develops a fault after it has been used, contact our Customer Service team (see 3.3). Faults arising from normal use are covered under the Warranty Policy.

3.3 How to Report a Fault or Damage

Email help@amanandhiscave.com with:

Your order number
A clear description of the issue
Photos of the product, the fault, and (for transit damage) the external packaging
The date the item was delivered

Response time: Within 1 hour during business hours.

3.4 How We Resolve Issues

Our standard approach is to resolve issues quickly and with the least disruption to you. In most cases that means sending replacement parts.

Parts-first approach:

Our first protocol is to send replacement parts
Parts are typically dispatched within 2–3 business days after the issue is confirmed, unless otherwise specified
Most faults — loose fittings, damaged panels, minor component issues — can be resolved with parts alone

Arcade machines — back-to-base warranty:

Arcade machines are covered under a back-to-base warranty. This is the agreed warranty structure at the point of purchase and is reflected in the pricing and product documentation
Where a fault cannot be resolved by parts, the customer is responsible for arranging and paying for transport of the machine to our repair base
Full back-to-base procedures, including acceptable transport arrangements and timelines, are set out in the Warranty Policy

Cosmetic issues or faults that do not affect function:

We may offer compensation to keep the order as is. This will not affect any warranty

Where the issue cannot be reasonably remedied by parts or repair:

We will offer a replacement or refund in line with your rights under the Australian Consumer Law

3.5 Return Freight for Faulty Items

Where a full return is required to resolve a confirmed fault (rather than parts or in-home repair), we arrange and cover the return freight. You do not pay to send back a faulty item.

3.6 Refund Timing

Approved refunds for faulty or damaged items are processed to the original payment method:

Shopify and card payments: within 1–3 business days of refund approval (subject to your bank’s processing time)
Bank transfers: within 1–3 business days of refund approval (subject to your bank’s processing time)

3.7 Continued Use

Once a fault is identified, please stop using the product and contact us. Any further damage caused by continued use after a fault is identified may affect the remedy available.

4. Pool Table Returns & Resolutions

Pool tables are large, freight-delivered items that require specialist handling. This section covers returns and resolutions specific to pool tables and applies in addition to Sections 2 and 3, with the specific rules below taking precedence where they differ.

Nothing in this section limits your rights under the Australian Consumer Law.

4.1 Installation

A Man and His Cave offers installation services in the following regions:

New South Wales — within a defined radius of Sydney
Queensland — within a defined radius of Brisbane
Victoria — within a defined radius of Melbourne

Deliveries outside these installation radii require the customer to arrange their own installer.

Where AMHC installs the table:

Issues arising from our installation work are our responsibility to resolve
At the completion of every AMHC installation, the customer is asked to sign an installation satisfaction form and our installer takes photos of the completed install. The signed form and these photos are the governing record of the condition, level, cloth, and presentation of the table at handover
Customers are expected to inspect the table thoroughly before signing — any concerns must be raised with the installer on site so they can be addressed at the time. Signing the form confirms the install was accepted in the condition shown in the photos
Subsequent claims relating to installation workmanship, cloth condition on install, slate level, or cosmetic condition at handover are assessed against the signed form and photos. Issues not raised at sign-off and not visible in the photos may not be covered under the installation workmanship path — they will be handled under the ordinary warranty process where applicable
The signed form and photos do not limit your rights under the Australian Consumer Law or under our Warranty Policy for faults that develop after installation

Where the customer uses an external installer:

We can provide recommendations, but we are not liable for any issues that arise from installation work performed by a non-AMHC installer
This includes (without limitation) slate damage caused during installation, cloth tensioning issues, levelling issues, or structural problems arising from assembly errors

4.2 Transit Damage, Loss, or Theft — Pool Tables

Pool tables are covered by Parcel Protect in line with Section 3.1. To lodge a claim, email help@amanandhiscave.com — our Customer Service team will send you the claim link and walk you through the process. The full evidence requirements, resolution paths, and ACL fallback in Section 3.1 apply.

Slate-specific rules:

Cracks on the play field (the exposed playing surface of the slate): covered under Parcel Protect as transit damage
Cracks on the slate edges or underside — specifically, areas that are covered by the cushions after installation, or that sit within the putty line between slate sections — are generally not covered. These areas do not affect the playing surface or the structural integrity of the table once installed
Where there is doubt, our pool table install specialist will review photos and determine whether the crack affects the playing surface or integrity

4.3 Change of Mind — Pool Tables

Change-of-mind returns on pool tables are permitted subject to the conditions in Section 2. In particular:

Return freight is the customer’s responsibility — freight costs on pool tables are substantial, often running into the hundreds of dollars per one-way leg. We strongly recommend getting a quote before committing to a return
The table must not have been installed, assembled, used, or modified
All original packaging and crating must be intact
The table must arrive back at our warehouse in fully resalable condition

We recommend contacting us before requesting a change-of-mind return on a pool table so we can walk through freight costs and packaging requirements.

4.4 Cloth / Felt Issues

A note on new cloth: Fluff and pilling in the first few weeks of use is a normal characteristic of new pool table cloth, not a defect. With proper care and routine maintenance (brushing, avoiding moisture, keeping the playing surface clean), this settles quickly and is easily managed. It is not grounds for replacement.

All cloth defect claims are assessed at the sole discretion of A Man and His Cave’s master installer. The assessment takes into account:

The age of the table
The nature and location of the damage
Whether the issue is consistent with normal use, normal characteristics of new cloth, or a genuine defect
Maintenance and care history where relevant

What may be covered:

Clear manufacturing defects in the cloth as supplied
Damage present on delivery (report via Section 3.3)

What is not covered:

Fluff, pilling, or surface characteristics of new cloth in the first weeks of use
General wear consistent with the age of the table and its use
Damage resulting from spills, pets, sharp objects, improper maintenance, or misuse

Report any cloth concerns to help@amanandhiscave.com with photos or video and your order details. Our master installer reviews before any replacement or resolution is agreed.

4.5 Missing Parts

For missing parts on a pool table (pockets, cues, balls, rail components, etc.), see Section 5 — Missing or Incorrect Items.

4.6 Resolving Faults — Parts-First

Our standard resolution approach for pool tables follows the parts-first protocol in Section 3.4:

Where a defect can be resolved by replacement parts, we will dispatch those parts. Parts are typically dispatched within 2–3 business days after the issue is confirmed, unless otherwise specified
Where an installer visit is required within our installation regions, we will coordinate this alongside the parts dispatch
We reserve the right to attempt resolution by replacement parts before agreeing to a full return or replacement, subject to your rights under the Australian Consumer Law
If a parts-first attempt does not resolve the defect, we will progress to full replacement or refund per Section 4.7

4.7 Return Freight on Pool Tables

Change of mind: customer arranges and pays return freight (see Section 2 and 4.3)
Faulty items where parts-first resolves the issue: no return required
Major defects where parts-first does not resolve the issue: A Man and His Cave covers the return freight. We will arrange collection or provide pre-paid freight instructions
Minor faults that cannot be resolved by parts: we will work with you on the return freight arrangements, which may include AMHC arranging freight at our cost depending on the circumstances

5. Missing or Incorrect Items

This section covers items that arrive with missing components or parts, and orders where an incorrect item has been supplied.

Nothing in this section limits your rights under the Australian Consumer Law.

5.1 Reporting Window

Missing or incorrect items must be reported within 7 business days of delivery.

This window allows us to trace the order with our warehouse and freight partners while the delivery record is current. Reports made outside this window will be reviewed on a case-by-case basis and the remedies available may differ.

Before reporting a missing item, please thoroughly check all packaging — including styrofoam inserts, cardboard dividers, sub-boxes inside the main carton, and any protective wrapping. Smaller components are often packed within or underneath larger items. We will request photos of the full contents of the packaging as part of the review.

5.2 How to Report

Email help@amanandhiscave.com with:

Your order number
A clear description of what is missing or what was sent incorrectly
Photos and/or video — we will always request photos or video of the issue, including:

The external packaging (all sides, any damage or tampering)
The inside of the packaging, showing what was and was not included
For incorrect items: the item supplied, clearly showing model, colour, and any labels or serial numbers

The date the item was delivered

Response time: within 1 hour during business hours.

5.3 Missing Items — Resolution

Where components or parts are missing from your order:

We will confirm the missing items against our order and packing records
Replacement parts are dispatched within 2–3 business days of confirmation, unless otherwise specified
Where a missing item is a full product (rather than a component), we will dispatch the correct item and confirm the resolution with you

Where the packaging shows no sign of damage or tampering: we may request additional photos of the full contents of the packaging to assist our investigation with the warehouse and freight partners. This is a standard step to help us trace the part.

5.4 Incorrect Items — Resolution

Where an incorrect item has been supplied:

We will arrange return of the incorrect item — see 5.5
The correct item is dispatched only once the incorrect item has been received back at our warehouse. This protects both parties and prevents duplicate stock being released in error
Once the returned item is received, the correct item is dispatched within 2–3 business days unless otherwise specified

5.5 Return Freight on Incorrect Items

Where the wrong item has been supplied as a result of our error:

A Man and His Cave covers the return freight in full
We will provide a pre-paid freight label or arrange collection, at our choice
The incorrect item must be returned in the condition it was supplied, in its original packaging where possible

5.6 Refunds for Missing or Incorrect Items

In most cases, missing or incorrect items are resolved by dispatch of the correct item or missing part rather than by refund. Where a refund is the appropriate remedy (for example, the correct item is no longer available), refunds are processed per Section 2.5 timing.

6. Return Logistics & Customer Responsibility

This section sets out the general rules that apply to every return, regardless of the reason. Where Sections 2–5 set scenario-specific rules, those take precedence.

Nothing in this section limits your rights under the Australian Consumer Law.

6.1 Pre-approval Required

All returns require prior approval from A Man and His Cave before the item is sent back. This applies to change-of-mind, faulty, damaged, missing, and incorrect-item returns.

Items sent back without pre-approval will not be accepted
Unauthorised returns will be returned to the sender at the customer’s cost, or disposed of if unclaimed after 14 days
Pre-approval is requested by emailing help@amanandhiscave.com

6.2 Return Address

The return address is released on approval only.

Our stock and returns are handled across multiple receiving locations depending on product category (pool tables and heavy freight are received at different facilities than smaller parcels)
Once your return is approved, we will provide the correct receiving address for your specific item
Do not ship to any address printed on the original dispatch label — this may not be the correct receiving location, and items sent there may be delayed, rejected, or lost

6.3 Packaging and Preparation

The customer is responsible for packaging the item securely for return transit.

Use the original packaging and all original protective materials where possible
Where original packaging is no longer available, the item must be packaged to a standard that protects it from damage in transit
All accessories, inserts, manuals, and components must be included as originally supplied
Include a copy of your order confirmation or a note with your order number inside the package

6.4 Tracking and Proof of Postage

Tracked return shipping is not a requirement, but we strongly recommend it.

If you choose untracked freight, you accept the risk that a lost or delayed return may be harder to trace
We are not able to process a refund or replacement for a return we have not received, regardless of the freight method used
If you use tracked freight, please provide the tracking number to help@amanandhiscave.com once the return is lodged

6.5 Risk in Transit

Customer-arranged returns (change of mind, and any scenario where the customer arranges the freight):

The item remains the customer’s responsibility until it is received and accepted at our warehouse
We are not liable for items damaged, lost, or delayed in return transit
If the item arrives damaged, it will be treated as failing inspection (see Section 6.8 and Section 2.4)

AMHC-arranged returns (incorrect items under Section 5.5, major pool table defects under Section 4.7, and any return where AMHC arranges or pays for the freight):

A Man and His Cave bears the risk of damage or loss in transit
We will provide a pre-paid freight label or arrange collection, and will manage any carrier issues directly

6.6 Resalable Condition — Definition

Across this policy, an item is considered to be in fully resalable condition where all of the following are met:

The item is unused, unassembled, uninstalled, and has not been powered on, connected, or modified
All original packaging is intact — not torn, crushed, written on, or marked
All protective materials, inserts, manuals, accessories, and components are present as originally supplied
The item shows no signs of wear, handling damage, or use
The item and packaging arrive at our warehouse without damage incurred during return transit

This definition applies to Sections 2, 3, 4, and 5 wherever “resalable condition” is referenced.

6.7 Returns Received Damaged or Not in Resalable Condition

Every return is inspected on arrival (see Section 2.4 for inspection turnaround).

If a return fails inspection — whether due to damage in return transit, missing components, use or wear, or any other reason it is not in resalable condition — we will contact you with the outcome and your options:

We return the item to you at your cost, or
You accept a reduced refund reflecting the item’s current resalable value, or
Where applicable and with your written agreement, we dispose of the item with no refund payable

Items not claimed within 14 days of our notification will be disposed of at our discretion, with no refund payable.

6.8 Unauthorised Returns

Items returned without pre-approval, sent to an address other than the one we provide on approval, or returned outside the applicable window will be treated as unauthorised:

We will contact you to arrange return to sender at your cost
If we cannot contact you, or the item is not claimed within 14 days, it will be disposed of at our discretion with no refund payable

7. Refund Timelines

This section sets out how and when refunds are processed across all scenarios covered in this policy.

7.1 When a Refund is Approved

Refund approval depends on the reason for the return:

Change of mind (Section 2): approved once the return has passed warehouse inspection
Faulty or damaged (Section 3): approved once the fault or damage has been confirmed and a refund is agreed as the resolution (rather than parts, repair, or replacement)
Pool tables (Section 4): approved once the relevant resolution process has run its course (parts-first attempt, inspection, or Parcel Protect claim outcome)
Missing or incorrect items (Section 5): approved where refund is the agreed remedy rather than dispatch of the missing or correct item

7.2 Refund Method

Refunds are issued to the original payment method by default:

Shopify and card payments: 1–3 business days from approval, subject to your bank’s processing time
Bank transfers: 1–3 business days from approval, subject to your bank’s processing time
PayPal or other third-party payment services: 1–3 business days from approval, subject to the processor’s timing

Store credit alternative:

Customers may elect to receive their refund as store credit instead of a payment refund. Store credit is issued at the face value of the refund amount (same amount that would have been paid to the original payment method) and is valid for 6 months from date of issue.

7.3 What is Refunded

Change of mind (Section 2):

Item price, less the 15% restocking fee (see 2.5)
Less any AMHC-arranged return freight if applicable
Original shipping fees are not refunded

Faulty, damaged, missing, or incorrect items (Sections 3, 5):

Full item price
Original shipping fees are refunded in full
The customer does not bear any restocking or return freight cost on AMHC-error or faulty-item scenarios

Pool tables (Section 4):

Applied per the relevant sub-section (change of mind = per Section 2; faulty = per Section 3, with freight handling per 4.7)

7.4 Partial Refunds and Compensation-to-Keep

Where a compensation payment is agreed in place of a full return (see 3.4 for cosmetic or minor-fault scenarios), the compensation is processed to the original payment method or as store credit at the customer’s election, using the timing in 7.2.

Accepting a compensation-to-keep payment does not affect the product’s warranty.

7.5 Delays Outside Our Control

Once we approve and issue a refund, the funds clear at the speed of the relevant payment processor or bank. We do not control:

Bank clearing times on card refunds (typically 3–5 business days, sometimes longer)
PayPal or other processor timing
International card processing delays where applicable

If your refund has been approved by us but has not appeared after 5 business days, contact help@amanandhiscave.com with your order number and we will trace it with the processor.

8. Fair Use and Customer Conduct

This section sets out the expectations we have of customers using our returns, refund, and warranty processes, and the conduct we expect during any interaction with our team. It is included to protect our Customer Service, operations, warehouse, and installation teams, and to keep these processes operating in good faith for all customers.

Nothing in this section limits your rights under the Australian Consumer Law.

8.1 Fair Use of the Returns, Refund, and Warranty Processes

Our returns, refund, and warranty processes are offered in good faith and in addition to your rights under the Australian Consumer Law. Where a customer shows a pattern of behaviour that is inconsistent with good-faith use of these processes, A Man and His Cave reserves the right to:

Decline further change-of-mind returns from that customer
Require additional supporting evidence (photos, video, independent assessment) before further claims are considered
Refer further claims to a senior team member or to management for individual review
In extreme cases, decline to continue trading with the customer

Examples of behaviour that may be treated as misuse of the process include:

Repeated change-of-mind returns on goods that have been used, installed, or modified
Repeated claims for the same fault after a resolution has been agreed and actioned
Providing false, misleading, or fabricated supporting material (photos, video, receipts, or claim details)
Demanding a particular remedy where a parts-first or repair-first approach would reasonably resolve the issue, and refusing to cooperate with the resolution process

Where a customer has a legitimate claim, it will always be assessed on its merits regardless of prior claim history.

8.2 Customer Conduct Toward Our Team

Our Customer Service, operations, warehouse, and installation teams are here to help, and we ask customers to treat them with respect at all times.

Abusive, threatening, or inappropriate behaviour towards our team — by phone, email, chat, social media, or in person — will not be tolerated.
Where a customer engages in this behaviour, A Man and His Cave reserves the right to:

Pause or end the current interaction
Route further communication through a single nominated point of contact
In extreme or repeated cases, decline to continue servicing or trading with the customer

This applies equally to interactions with our internal team and with any subcontractor, freight partner, or installer acting on our behalf.

8.3 Installer Safety on Site

Our installers work in customers’ homes and business premises. Their safety is non-negotiable.

Installers are authorised to leave the site at any time where they consider it unsafe to continue, or where they are subjected to abusive, threatening, or inappropriate behaviour.
Where an installation is stopped, cancelled, or rescheduled for safety or conduct reasons, the customer is responsible for any additional freight, re-delivery, re-booking, or call-out fees incurred as a result.
Work that could not be completed due to site conditions or customer conduct is not covered under any installation workmanship warranty.