Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5-10 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five to ten business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@amanandhiscave.com
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. All claims for units damaged in transit or short delivered must be received within 24 Hrs of receiving delivery, we understand that you may sign for a unit not knowing that it may be damaged inside the box, we need you to check this as soon as your order is received because for us to lodge a claim with our courier we only have a small window of opportunity.
If your item(s) do arrived damaged, please send photos to returns@amanandhiscave.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has been shipped, you (the buyer) will also be responsible for any return shipping charges. Refunds will only be issued to the original credit card or original method of payment that you use when placing your order. No customised orders e.g. custom vinyl print on bar fridges can be refunded or returned. For any questions or queries contact us at refunds@amanandhiscave.com